The learning program is designed to lead to formal tourism accreditation under the Better Business Tourism Accreditation Program (BBTAP), but may also be accessed on an informal or needs basis.

The program offers up-to date, industry-related information which is needed to make your tourism business a success. The learning segments include: defining your business, meeting your business compliance (licenses and permits), getting insurance, completing business marketing and communications plan; customer service and business operating systems; human resources, risk management, economic sustainability and financial systems, environmental and social sustainability. Smart forms link you directly into online resources and sites to help you complete the documentation and gain the latest information and knowledge.

The program is available online or take home via a CD-ROM and is supplemented by 'how to' workshops and technical support.

The program will run until July 2005 and concludes with an action- learning seminar to bring together all those involved in the program to share learning experiences.

• Access to learning materials at your own pace, time and convenience
• A Goldfields-wide exchange of learning, experiences and ideas
• Telephone and online support through the process and the capacity to complete tourism industry accreditation at the same time

For further information contact Luke Harris on (03) 5327 9413 or email la.harris@ballarat.edu.au